Question 1

Which browsers are supported?

Accepted Answer

CaptionGo supports Chrome, Edge, Firefox, and Chromium-based desktop browsers like Brave and Vivaldi. On mobile, it works with Firefox for Android and Edge for Android in fullscreen video playback.

Question 2

Does CaptionGo work on all video sites?

Accepted Answer

CaptionGo uses five different caption acquisition channels, so it works on the vast majority of video sites — including YouTube, Netflix, Coursera, Udemy, Twitch, and thousands more. If a site provides captions in any standard format, CaptionGo can usually pick them up.

Question 3

What happens when a video has no subtitles?

Accepted Answer

That's where real-time AI captions come in. CaptionGo captures the video's audio and uses AI speech recognition to generate live captions, which can also be translated into your language. Signed-in users get a daily free quota; add your own Deepgram key or upgrade to PRO for more usage.

Question 4

Does CaptionGo work in online meetings?

Accepted Answer

Yes. Turn on the meeting platform's own captions (CC) in Zoom, Microsoft Teams, Google Meet, or Twitter Spaces, and CaptionGo adds a translation line beneath them — giving you bilingual meeting captions. This feature is free and off by default.

Question 5

Which languages can subtitles be translated into?

Accepted Answer

CaptionGo supports translation into 100+ languages using built-in translation services. PRO users also get access to AI-powered translation for higher quality results.

Question 6

Can I sync my settings across devices?

Accepted Answer

Yes. With Cloud Sync (PRO), CaptionGo securely syncs your settings, translation services, and API keys across devices using end-to-end encryption. Set everything up once on your computer, then simply sign in on your phone — no need to re-enter API keys or reconfigure.

Question 7

Can I try PRO for free?

Accepted Answer

Yes! New devices get a 7-day free PRO trial upon first sign-up. No credit card required.

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