Frequently Asked Questions
Common questions about CaptionGo to help you get started and solve problems
How does real-time AI caption (ASR) work, and what is the daily quota?
CaptionGo PRO includes real-time AI captions powered by speech recognition. PRO members get a daily quota via the built-in CaptionGo Cloud service. You can also bring your own Deepgram API key for unlimited usage.
Which browsers does CaptionGo support?
CaptionGo supports Chrome, Edge, Firefox, and Chromium-based desktop browsers. On mobile, it works with Firefox for Android and Edge for Android in fullscreen video playback.
Is there a device limit for CaptionGo PRO?
Each CaptionGo PRO account can be used on up to 4 devices (browsers) simultaneously. When exceeded, the earliest logged-in device will be signed out.
How to get a free trial of CaptionGo PRO?
New users get a free trial of CaptionGo PRO immediately after first sign-up — no credit card required. The trial includes full access to all PRO features including real-time AI captions, AI translation, and cloud sync.
What is CaptionGo's refund policy?
Refunds can be requested within 24 hours of first purchase. Contact [email protected] with your reason and we'll process it promptly.
Still have questions?
Feel free to contact us through the extension's feedback feature or email [email protected]
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