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What is CaptionGo's refund policy?
Refunds can be requested within 24 hours of first purchase. Contact [email protected] with your reason and we'll process it promptly.
Refunds can be requested within 24 hours of your first purchase. Please contact us at [email protected] with your purchase email and the reason for the refund request. Our team will review and process it promptly.
Before requesting a refund
We recommend trying these steps first:
- •ASR not working? Try manually selecting the video language instead of auto-detection
- •Quota too low? Add your own Deepgram API key for unlimited ASR usage — Deepgram offers $200 in free credits for new accounts
- •Technical issues? Contact us at [email protected] and we'll help troubleshoot
Refund eligibility
- •Must be within 24 hours of your first purchase
- •One refund per account
- •Refunds are processed back to the original payment method