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FAQ

How to install the DualPiP picture-in-picture extension for Chrome and Edge?

DualPiP is a free picture-in-picture browser extension with bilingual subtitles for Chromium-based browsers. It supports Chrome (116+), Edge (116+), Brave, Vivaldi, and Arc — any browser with the Document Picture-in-Picture API. Install it directly from the Chrome Web Store or the Edge Add-ons Store. No account required to start using the free PiP player with subtitle support.

How to auto-generate live captions for any online video without subtitles?

DualPiP v1.7+ includes ASR (Automatic Speech Recognition) that generates real-time AI subtitles for any web video — even those without built-in captions. To enable AI live captions: open any video in PiP mode, then press Shift+A or click the microphone icon. DualPiP supports two speech-to-text backends: Deepgram cloud recognition (sub-300ms latency, 22+ languages with auto-detection) and local Whisper (offline, privacy-friendly). ASR captions integrate with learning mode and AI translation for real-time bilingual subtitle display.

How to search and download movie subtitles directly in a Chrome extension?

DualPiP lets you search and download subtitles directly inside the picture-in-picture player. Open any video in PiP mode, click the subtitle menu, and use the search function. DualPiP searches multiple subtitle databases — DualPiP built-in, OpenSubtitles, and SubDL — with smart detection of IMDb ID, TMDb ID, and video titles for accurate matching. You can also import local subtitle files (SRT, VTT, ASS, SSA, SUB formats) directly into the player. Free users can search unlimited times with 2 downloads per day. Pro users get unlimited downloads from all sources.

How to translate video subtitles with AI using your own API key (BYOK)?

DualPiP v1.7+ supports 30+ AI translation providers with a BYOK (Bring Your Own Key) model for subtitle translation. Go to Settings > AI Translation, choose from preset providers like OpenAI GPT, Claude, Gemini, DeepSeek, Groq, Ollama (local), and more, then enter your API key. Each provider supports custom parameters, request headers, and daily usage limits. The system auto-detects movie titles via TMDB and uses translation context history for natural, context-aware bilingual subtitle translations.

Does the DualPiP PiP player support full-screen video playback?

DualPiP uses the Document Picture-in-Picture API, which has a browser-enforced maximum window size — full-screen playback in PiP mode is not supported by design. The PiP player window can be resized up to the API's limit but cannot fill the entire screen. For the best viewing experience, maximize the PiP window using the fit-to-screen button. Reference: Document Picture-in-Picture maximum size

How to fix slow subtitle translation or translate hard-coded subtitles in videos?

Translation speed depends on the subtitle type:

Subtitle TypeDescriptionTranslation Support
Hard-coded SubtitlesBurned into the video frameCannot be extracted or translated directly
Soft SubtitlesEmbedded in the video containerLine-by-line translation, speed depends on network
External Subtitles (SRT, VTT)Separate subtitle filesSupports batch pre-translation for instant bilingual subtitles

For videos with hard-coded or no subtitles, use DualPiP's ASR Live Captions (v1.7+) to auto-generate AI subtitles via speech recognition, then translate them with 30+ AI providers. For slow translation, switch to batch pre-translation mode or use a faster AI engine like Groq or DeepSeek.

How to request subtitle or danmaku support for a new video streaming site?

DualPiP's PiP player supports subtitles and danmaku on 200+ video sites. To request support for a new streaming website, submit a request on the DualPiP GitHub Issues page with the website URL and subtitle/danmaku format details. The team reviews requests regularly and prioritizes based on user demand. Pro users receive priority support for new site requests.

How many devices can I use with a DualPiP Pro subscription?

Each DualPiP Pro account supports up to 4 devices (browsers) simultaneously. If you sign in on a 5th device, the earliest logged-in device will be automatically signed out. Devices here refer to individual browser installations — you can use DualPiP Pro on Chrome and Edge on the same machine, and each counts as one device.

How to get a free trial of DualPiP Pro with all premium features?

New users get a 7-day free trial of DualPiP Pro immediately after first registration — no credit card required. The trial includes full access to all Pro features: ASR live captions with Deepgram and Whisper, unlimited subtitle search and download from OpenSubtitles and SubDL, 30+ AI translation providers (OpenAI, Claude, Gemini, DeepSeek, etc.), advanced subtitle style customization, gesture controls, learning mode on all platforms, and priority support.

How to get a refund for DualPiP Pro after purchase?

DualPiP Pro refunds can be requested within 24 hours of your first purchase. Email [email protected] with your account email and the reason for the refund request. The support team typically responds within 24 hours and will process your refund through Stripe. Lifetime and annual plans are both eligible for the 24-hour refund policy.

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